Juniper Networks Analyst, Influencer and Media Global Summit 2021
This week saw Juniper present an update on its vision, strategy and latest innovations at the company’s virtual global summit for analysts, influencers and the media. Leading up to this event, I have been lucky enough to meet a number of Juniper execs to understand first-hand its strategy, vision, and latest product offerings.
Juniper has a laser focus on experience-first networking. This is much more than a marketing spin on its products and this was clear throughout the summit and across the company’s product innovations. Experience-first networking for Juniper is all about simple operations for network admins and a superior end-user experience for IT users. Anyone who knows me will know that I'm a simple soul, and while I love enterprise technology, I firmly believe it doesn't need to be complicated. So this messaging and focus both sit well with me.
How is Juniper delivering experience-first networking?
Often when you hear terms like experience-first networking, you will think it is just about marketing spin on top of the same old products. It is clear with Juniper that it goes much deeper than this. It appears to all start with the 2019 acquisition of Mist Systems and particularly the AI offerings surrounding the Marvis technology. If you haven't seen Marvis in action, head over to Tech Field Day to learn more. During the summit there was a short demonstration of the Marvis technology in action, initially showing troubleshooting of a wired network where the root cause had been diagnosed as a faulty network cable. Secondly and most impressively to me, the technology was able to troubleshoot and pinpoint an end-user's issue with Microsoft Teams. These kinds of quick and straightforward troubleshooting abilities make a real difference to both the end-users and the IT teams, allowing them to focus more time on innovation and moving forward, rather than tackling business as usual issues.
The image below was discussed during the summit. It depicts logged support tickets over time and how they were resolved. The green portion shows the tickets resolved (and logged) without human intervention, and the red portion indicates tickets with human intervention. As you can see, with AI technology built into the systems and more nodes being added to improve intelligence, tickets are being resolved before IT even needs to intervene.
Juniper discussed that, moving forward, networking was about much more than speeds and feeds alone. Of course, speeds and feeds are still important, but now it's about delivering real business value - and for Juniper Networks as a software company, this is all about the experience.
What was announced?
Building on the experience-first networking approach and maintaining its leadership within its products, Juniper Networks announced three new offerings during the summit:
Juniper Support Insights
Allows you to connect any Junos OS device securely to the cloud to offer AI-led insights to help operations proactively support the network.
Two new Wi-Fi 6E AI-powered Access Points
Leveraging the Mist AI technologies, these Wi-Fi 6E access points offer the latest Wi-Fi standards and are combined with technologies such as BLE, other location-based services and much more.
IoT Assurance
With more and more IoT devices being added to corporate networks, it can often be a challenge to manage the lifecycles of these devices. Whilst some IoT devices will support 802.1X for onboarding, many more devices do not. IoT Assurance allows operations to manage this full lifecycle across all IoT devices using Private Pre-Shared Key (PPSK) technology.
I have expanded on these announcements in this blog post, but these products further help operations deliver a better experience to end-users, with better uptime, quick resolution to issues, better performance and in-built security.
Final Thoughts
I have been really impressed to hear and understand Juniper's vision, and importantly, how it plans to achieve it. Juniper has been on a journey to modernise its business, and the focus on software and innovation around AI results is a real differentiator that will matter to customers.
Personally, moving forward, I look forward to learning more about Marvis and seeing it in action for myself.
Here are two of my Doodles from the event. Please click them to see them in more detail.
Disclaimer: Tech Doodles through Tech Crossing Limited has been paid by Juniper to create content following the Juniper Networks Analyst, Influencer and Media Global Summit 2021. Whilst Tech Crossing Limited and the authors of this blog post have been paid to create the content, there has been no influence or editorial control by Juniper Networks.